I NEED to speak to someone at EE......how do I actually get to speak to a person

[cftrips]

I NEED to speak to someone at EE......how do I actually get to speak to a person

Thank you, Nicola

[Schockwave]

@GriffithsG2201 , when you ring customer services, first make sure that it is the one for broadband, which I believe is 2 and then I believe it is 2 again, although it probably will not matter, as they should be able to put you through to the right person, I believe.

[GriffithsG2201]

TX S

Thats exactly what I have been doing for the last two hours or more. It asks me to taxt fault, so that what I do, then I am on the merry roundabout again. I think I will just cancel the service. It is far short of what is promised.... 

[Schockwave]

This does not seem right, I would just press 2 and speak to someone about phone, what is your problem? This might help give you a better answer, hopefully.

Just to add, they may send you a text to verify it is you and you reply with yes.

[GriffithsG2201]

Hi, to solve any confusion. The issue I have is that my home Broadband is not strong enough reception upstairs for my son to do his University homework, it keeps dropping off. Sometimes even as low as 12 down and 16 upload. It sometimes is not even strong enough to do the test

[Schockwave]

What you need is wifi extenders, that should help with the broadband working upstairs, as it is obviously being blocked by walls etc. I have them, had them for a long time, and they do work, there are different ones you can get, I would look for them, or you should be able to get them from EE shop.