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Help Chat told really is available by sales chat on EE when thought to be

HollowayRoad
Established Contributor
Established Contributor

‎29-03-2024 05:14 PM

discontinued. And she gave me link to this  chat help screen, so why would Start Conversation not appear ever during these hours after refreshing screen:Message one of our experts online. A 'Start conversation' button will appear in a few moments during opening hours We're open 8am to 10.30pm every day? 

(The Ask the Community feature on EE is offered to get support as an alternative to calling EE)

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1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎29-03-2024 05:31 PM

@HollowayRoad : "Ask the Community" is not really official, is it? It's fellow users opinions & knowledge. You couldn't really hold EE to it as you should be able to do with EE's Live Chat (via Help on on the the EE app). No, this is just a Community of users, just as many firms have, & it cannot address specific a/c queries.

The Start Conversation  on each forum knows no hours. It is always available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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