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Amazing member of staff

Knickers11
Investigator
Investigator

‎21-03-2023 08:29 PM

I have had network issues for over a year but because I work from home I didnt complain about the network for several months and that was with Tesco, so I decided I had enough and went with EE.

so same problem ,this lovely chap Geoff in west Quay Shopping Centre went over and above to sort my problem out ,I can’t believe after a year of stress and he sorted it within 15 minutes. He really needs recognition for this ,so many people just are not bothered about finding the root of the problem and send you packing , Geoff was determined to sort it and he did ! Well done Geoff👏👏👏

from one happy new EE customer Nicky G

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎22-03-2023 07:57 AM

Hi @Knickers11 

Welcome to the community.

I am delighted to see that Geoff was able to fix this for you. Do you know what he did to fix it? I'm going to pass this over to the store manager so Geoff get's some recognition. 🙂

Chris

0 Helpful
Knickers11
Investigator
Investigator
In response to Christopher_G

‎22-03-2023 05:40 PM

Hi Chris 

yes it was a data SIM card that had been put in by Tesco ,not a mobile data sim so I couldn’t make or receive calls and I decided that Tesco was not being helpful saying it was my area I even opened a ombudsman case up as no one did any checks until I went over to EE and had the same problem.

Geoff was determined to fix it . Asset to your company .

Thanks Nicky 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Knickers11

‎22-03-2023 06:49 PM

Thanks @Knickers11 

I'll pass this feedback on now for you. 🙂

James

0 Helpful