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Samantha811
Visitor

‎11-01-2026 01:50 PM

Ee app says I'm not the account holder. When I set up the acct I pay the bill and my number is the prime number on the acct how do I change this please 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎11-01-2026 02:01 PM - edited ‎11-01-2026 02:02 PM

Hi @Samantha811 

You have not set up your account correctly.

You can speak to EE CS on 150 or log into your online account - manage- mobile settings- manage numbers. Change user to Bill payer.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.