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voicemails

Yammie7374
Investigator
Investigator

‎26-09-2024 09:49 PM - last edited on ‎27-09-2024 10:56 AM by EE Community Moderator

Is this on your landline, because I am in the same position as you. We cannot retrieve our voicemails either. I thought it was just my BT Digital Voice handset

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎27-09-2024 08:24 AM

Morning @Yammie7374 

Thanks for coming to the community. 

Have you moved from BT to EE and unable to access your voicemails? 

Leanne.

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Yammie7374
Investigator
Investigator
In response to Leanne_T

‎27-09-2024 08:43 AM

Yes, we have a BT Digital Voice landline and the tech people have just done a factory reset but still doesn't allow me to retrieve voicemail through 1571. Very annoying as both my husband and I work full time and my mum has Alzheimer's 

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Leanne_T
EE Community Support Team
In response to Yammie7374

‎27-09-2024 08:50 AM

Hi @Yammie7374 

I understand how important the voicemail is for you, if you could get back in touch with our technical team and let them know the reset didn't work they will see what is needed next to get this up and running 🙂

Please let me know how you get on, 

Leanne.

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