YEALINK VIOP CONFIGURATION NIGHTMARE

[Drew8346]

Hi All,

I have a newly upgraded landline to digital. I purchased a yealink W73P cordless phone to use on the new line as we use tyhem at work and im really happy with them. I purchased an unlocke phone from a 3rd party provider and from what i can gather they need configuring to the EE/BT platform. This is where i cant get any sense from either BT/EE or the seller on how to do this. The base station is plugged into the back of the router and has the 3 solid green lights but the hand set just says NO MATCHED LINE and i get no further than this. Not even getting any help from the YEALINK help desk either, i think they are only really interested in business users.

Any help much apreciated on getting me up and running.

Cheers

Andrew

[Neil-O]

Hi, @Drew8346 welcome to the community and thanks for posting, I don't believe those handsets are compatible. The digital home phone service will only work with digital voice handsets provided by EE/BT or by plugging a normal phone/base station into the green telephone socket on the back of the Hub.

Thanks

Neil

[Drew8346]

Hi Neil

Thank you for the welcome and coming back to me.

Thats disapointing as none of the retailers selling the YEALINK phones make you aware they are only compatible for commercial  cloud voice syatems.

My main reason for buying one is that the analogue phones when used on a digital line no longer deliver the tones required when trying to access services for example when they say press 1 for accounts or 2 for customer services i guess there is something lost when converting analogue to digital which is massivly frustrating as if you cant select one of the services you just get cut off.

I have only found 1 offering from BT for home VOIP phones which again is pretty rubish.

Again thank you for your time and if you have any sugestions on a VOIP phone that could be compatible it would be much apreciated?

Regards

Andrew

[XRaySpeX]

@Neil-O : According to the OP these are not meant to be equivalent/alternatives to the digital voice handsets provided by EE/BT as their base station is plugged into the green telephone socket on the back of the Hub just like a conventional phone/base station.

[Neil-O]

@XRaySpeX The Yealink W73P is a VOIP phone that connects using ethernet, they're not compatible with the digital home phone service.

@Drew8346 When connecting a normal analogue phone to the green socket you should still be able to use touch-tone dialling. How old are the phones you've tried? VOIP phone systems can't be used with the Digital home phone service.

Thanks

Neil

[Drew8346]

I would say they are no more than 4 years old and they at the time were BT's premium cordless option.

Im happy to upgrade but dont want to wast money on other analogue phones only to find i still cant access services that require you to enter a number as an option.

So Just to clarify no VOIP phones will work on the BT home digital land lines?

Cheers

Andrew

[XRaySpeX]

@Neil-O : Ah, sorry! I thought OP meant they were plugged into phone socket on back of router whereas he meant they were plugged into an Ethernet LAN port.

[RichyChand · Accepted solution]

Hi

I hope this helps anyone else going through the same issues. Ive pressed so many buttons to get this sorted out.

The issue was caused when moving from BT to EE. The Yealink phone and base worked fine on the BT Hub but just wouldn't work when plugged into the EE hub when the service started.

I followed all of the instructions to reset the Yealink phone and base unit, which only gave me more practice navigating the phone's menu....

So this is what worked for me.

I logged into the EE Hubmanager, using the details on the wifi info thingy that came with the router, signing in using the admin password. 

Click on the 'Phone' icon 

This will then show a new menu.

I then clicked (I had tried so many buttons by this point clicking another was worth the try!)

It then gives 20 minutes for one to reset the phone settings via the Yealink Phone menu in settings, go to 'Registration' I clicked on 'OK' and then about 5 mins later ---- much to my utter shock the phone no longer stated 'No Matched Line'. I then made a call on the handset and it worked. Followed by some random air punching, pulling my t-shirt over my head and running around the home office like a lunatic. 

I appreciate how frustrating getting new tech to work is, we are all so used to plug and play, not plug in and getting beaten by the tech.

Good luck. I share my experience just in case it helps someone, I am not suggesting/implying this will fix everyone's issues when setting up a Yealink handset when moving from BT to EE. 

[JimM11]

@RichyChand If you add your Yealink phone model and base model etc, would be somewhat more detailed.

[RichyChand]

Hi JimM11,

Good point!

The Yealink phone model I have is the W73H and the base unit is Yealink W70B.