Community Activity

New contract but old model router?

I renewed my contract with BT but they moved me to EE without actually telling me that they were going to to do this. The EE app wouldn't work with my BT router so they have sent me an EE Smart Hub 2 (SH20A) which I believe is actually an old model a...

Zaxxan by Explorer
  • 45 Views
  • 6 replies
  • 1 Helpful

Resolved! Roaming add-ons. How do they interact?

Ι have full roaming, roam in EU and Roam Further pass active in my new plan. Ηοw do these interact?In my previous plan I was able to use my allowance to call from/to US/EU while roaming and I asked for the same to be retained when I signed the new pl...

Elina_K by Contributor
  • 48 Views
  • 4 replies
  • 1 Helpful

SMS not being received on 5G

Hi,Slightly strange issue i've got, I can't receive any SMS over 5G. They don't come through to the phone until i drop my network settings down to 4G. Has anyone else ever experienced this issue / know how to get this resolved. This is also happening...

bdg051 by Valued Contributor
  • 1 Views
  • 0 replies
  • 0 Helpful

Resolved! New contract PAC given at sign u

PAC was given at signup, what triggers the number port.?EE sim arrived today and was put in phone but has now been removed as I need old network until number is ported.

Colstalex by Skilled Contributor
  • 33 Views
  • 4 replies
  • 2 Helpful

My mobile Tesco top up.

Can I check as I bought a new phone which I registered with EE  but it was from Tesco and I have to top up with tesco but I am confused now do I need to do that. How do I get the free texts allocated to me via EE?  

CurtisJL by Explorer
  • 20 Views
  • 2 replies
  • 1 Helpful

Resolved! Esim - how to manage my data roaming correctly

I've just added an eSim to my iPhone for the first time and it's not crystal clear how to manage my data roaming in settings. I don't want to make an error and get stung for charges on my usual sim but the little help I've found online says you need ...

stevers by Visitor
  • 657 Views
  • 2 replies
  • 1 Helpful

Using my EE mobile hub in Slovina

Does anyone know the costs for using my mobile hub in slovina?.  Just wanted to check how much it would be. Thanks John  

CurtisJL by Explorer
  • 15 Views
  • 1 replies
  • 0 Helpful

Resolved! Full works roaming SIM plan & Cayman Islands

Will a full roaming sim plan for iPhone cover the Cayman Islands (which I believe is not included in the same zone as other parts of the Caribbean)?

jabex by Explorer
  • 119 Views
  • 2 replies
  • 1 Helpful