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Recently had EE Digital Home phone. Unobtainable with incoming calls

MollyD2
Visitor

‎15-09-2026 07:48 AM

I recently had Digital Home phone installed.  However, one family member is unable to call from their mobile, they get an unobtainable sound.  As I am 92 this family member needs to be able to call me to check on my welfare.  Is it possible to check the line? 

0 Helpful
2 REPLIES 2
JimM11
Maestro
Maestro

‎15-09-2026 08:42 AM - edited ‎15-09-2026 08:45 AM

@MollyD2 The DV Digital voice side has three parts to it, the Incoming side, the Outgoing and then all the services landline/mobile etc, to have it checked you need to call EE CS direct so dial 150 on your landline or if you have a mobile you can do a text PHONE to 66033 to have EE check it out for you. No other way to do it all.

It can take a few day's for all the services to gel together and that can be 24-48hrs but if you are past that time you may wish to have it checked out.

Michael_D
EE Community Support Team

‎15-09-2026 11:27 AM

Hi @MollyD2 

Welcome to the community.

It is bit of a strange one if it is just the one number that cannot reach you, but it is otherwise working as expected.

I would recommend getting in touch with our tech guides either by phone or by using the text option suggested by @JimM11 above, and they can run some tests to find out what is happening.

Please keep us posted here with how you get on, and we'll do our best to support further if needed.

Michael