Digital Voice Adapter Issues

[smc14]

We have recently had our landline swapped to EE. We have a set of three cordless phones, one main unit that the other two link to. I have main one plugged into a BT digital voice adapter.

However I am regularly having to power off the adapter as we keep getting the engaged tone when we lift the phone to make a call. Even if we are getting the engaged tone and can't make a call we can get incoming calls.

Do we need to get a new digital voice adapter? Is what we are experiencing a sign the current one is on its last legs? Will EE provide us with a new one or do we need to buy one?

[XRaySpeX]

Is it any better plugging the base station into the back of the router?

[smc14]

We can't plug it into back of router, wrong connector.

[XRaySpeX]

Which router is it? Doesn't it have a green phone socket?

[smc14]

I just checked it does have the green socket on it but unfortunately due to space and power socket issues we can't put phone beside router.

[XRaySpeX]

Not even for a test?

[smc14]

I could probably try but couldn't have it there long term.

Issue is intermittent with phone connected to adapter so surely it is adapter issue.

[Mustrum]

@smc14   It could be the position of the adapter, or the router or something else.

But until you try something you may never know. Plugging the phone  base station into the router has to be the easiest thing to check.

[smc14 · Accepted solution]

Finally solved the problem. It was the adsl splitter that was causing the issues.

[XRaySpeX]

Do you really need the DSL splitter? Why?