My elderly mother-in-law is about to get switched from PlusNet to EE in a fortnights time, as we want her to retain her landline. She is completely blind in one eye and partially sighted in the other and really struggles with any tech such as phones. I assume her disability/vulnerability might be flagged somewhere on the current Plusnet service as a Motorola FW500 has turned up alongside a new hub yesterday and it certainly wasn't requested.
I've read the blurb and I understand what the phone is/does, but I'm not clear whether it impacts the way her hub will be configured. As far as I can see, it will plug into the same phone port in the hub as any other legacy analogue phone, but it isn't clear whether that is what it actually is.
https://ee.co.uk/help/device-help/digital-home-phones-hybrid-phone
The reason I'm keen to clarify the point is we're not planning on using it for the following reasons:
- She can still use her Doro Mobile if the broadband was to go down
- She's in an over 55s flat with a management company centrally run and recently updated emergency call system which is completely separate from her broadband/phone
- She will struggle to adapt to any new type of phone
- She has a BT Big Button 2600 with nuisance call blocking, and keeping scammers away from her is more important than any functionality the Motorola phone provides, when you consider the above points too
Thanks.
