Digital home phone

TraceyEE · ‎31-08-2026

My handset has unregistered itself. Have followed all the instructions to sort it. How on earth do you actually get to speak to an EE human being?

JimM11 · ‎03-09-2026

@TraceyEE You can try the text to EE it's GUIDE to 66033, they may call you back on your mobile.

View solution in original post

JimM11 · ‎31-08-2026

@TraceyEE Help menu is a good starting place.

ee.co.uk/help/contact-ee

Set up your Digital Home Phone service | Home Phone Help | EE

XRaySpeX · ‎31-08-2026

Try calling EE CS on the Freephone no.(Opt 1) in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎31-08-2026

Hi @TraceyEE

Which handset and router do you have?

Have you tried restarting / resetting your router?

Ali

TraceyEE · ‎02-09-2026

Tried this no luck. Call back did not happen

TraceyEE · ‎02-09-2026

Tried this. Just robots. No call back

TraceyEE · ‎02-09-2026

I have restarted a number of times and reset twice.

JimM11 · ‎03-09-2026

@TraceyEE You can try the text to EE it's GUIDE to 66033, they may call you back on your mobile.