Digital Voice phone number

[Jaggies]

I've just been checking my order progress, and found that I appear to have been allocated a new phone number for Digital Voice. I'm supposed to be migrating from an analogue PSTN line, currently with Plusnet, and taking the current number with me.

I'm hoping this is just a temporary number to allow the order to progress, but can anyone who has gone through this process  confirm that their number transferred correctly, please? There doesn't appear to be anything in the FAQs about this, so I'm a little concerned that I'll lose the number we have had for over 40 years.

If I lose the number I may as well have stayed with Plusnet...

[Rach_H · Accepted solution]

Hi @Jaggies,

Welcome to the Community!

I'm sorry to hear that you've been left feeling concerned about this. I'd recommend reaching out to our team so they can check what is happening with tranferring your number.

Rach

[Spik3y]

@Jaggies 

I just wondered how you got on with this?  Did you get your original landline number sorted?

I'm just migrating from plusnet to EE and wanting to keep the original phone number.  It was all agree on the phone when setting up the new account but starting to panic a bit now.😲  I cant see anything about number on the order at the moment, install date of may 19th.

[Michael_D]

Hi @Spik3y 

If you requested to move the landline over when arranging to transfer to EE, I'm sure the number will be set to move over, but if you have any doubt you can give our customer service guides a call and they can check for you. 

Michael

[Jaggies]

I haven't got my old phone number back as yet. When I rang about it last week I was advised that once the service is activated then a re-number would be requested. I don't know if that order will show up in My Account, but I'll contact support tomorrow.

I'll let you know the outcome.

[Jaggies]

I'll also have to check this. Service went active last Wednesday, but the number has not been migrated.

I don't know how long re-numbering usually takes...