cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change over from BT to EE DIGITAL Phone using EE Bridge

JAMS81
Explorer

Hi 

Been sent here by BT Community.

I've just started the changeover from BT to EE and unfortunately the connection has failed. I have an Openreach engineer coming on Monday and in the meantime the support people asked me to reconnect the BT router and use the EE Bridge which is fine. However, the have now disconnected my landline and I've tried connecting it to the router but I get a message telling me there is a fault. So, should my phone work using the EE bridge?

Thank you for any help. This has not been a smooth experience, and I'm dreading changing my mobile!

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Sorry, but what is a bridge?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

The bridge is the device that connects to broadband via the mobile network when broadband is down ( that's what the customer service guy called it) 

Thanks for getting back to me. I'll wait for the Open REach person tomorrow.

XRaySpeX
EE Community Star
EE Community Star

Ah OK! It's the Smart Hybrid Connect.

I doubt digital landline would work when the fixed BB is down.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP