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Community Activity
Obtain a copy of contract that I signed over the phone
Hi,I went through an upgrade and the EE call centre person guided me through the contract details but the one I have been placed on does not match what I agreed to. How do I find/request a copy of the call transcript and the contract that I signed di...
Apple Watch plan doesn’t work
Hi,I’ve got the Apple Watch Ultra 2 I’ve signed up in the app for the watch plan but it says it’s expired and when I click for more information it is just blank (as in the screenshot above). The watch shows there is no plan set up. I’ve tried it mor...
Roaming Issues in Malta
I have a Roaming Contract with EE for the EU. I have recently been in both Austria and Slovakia without issues. I arrived in Malta a few days ago and needed to make some urgent calls yesterday, both local and to the UK. All calls were blocked. I trie...
Smart Benefits: TNT Sports on discovery+, how to activate?
Hi,I recently changed my smart benifit from Apple One to TNT Sorts on discovery. A few days on and I still have no way of logging in/activating TNT. EE stopped my Apple One access imediately. How lond should the change take?Thanks,Matt
Resolved! upgrade cancelled
Hi,Logged into EE website as i knew i was able to upgrade, went through the process chose a new phone and airtime, added a trade in which it accepted and went through all of the other bits to finish the order, recieved email to say the order is recei...
Resolved! NOWTV Wrong email
Wonder if anyone could help me here as I’m started to get some what frustrated with this. So I currently have NOWTV on my ee box being billed by ee! My NOWTV was already signed in on my box. When I went to check my account on the tv app I can see tha...
Trials contact
Hello - how do I get in touch with the Trials team? The contact centre say they don’t exist and chat can’t help either. Thank you
Resolved! Long term travel - Cancel contract? Any other options
Hi, I'm going away long term (potentially 18 months or more) I'm currently on a EE pay as you go SIM however when I go abroad I don't plan on using roaming due to the high costs, I will also be in countries where I won't be able to use my SIM and wil...
Billing
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
Absolute joke
Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with anot...
