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Can’t hear people/ they can’t hear me on home phone

DomW1
Explorer

‎23-06-2024 07:47 PM

People can ring the EE house phone but I can’t hear them speaking or they cannot hear me? 
when I dial out on the house phone it doesn’t have a dial tone? 

need help please? 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎23-06-2024 11:25 PM

Where is the digital phone connected to?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DomW1
Explorer
In response to XRaySpeX

‎24-06-2024 06:25 AM

It is connected to a EE home phone adapter, the home phone itself is a normal cordless phone not a digital phone. It was working for the 1st week of service as received numerous calls in which I could hear and they could hear me? 

Thanks 

0 Helpful
PH36
Established Contributor
Established Contributor

‎09-07-2024 11:42 AM

This is a known problem.  See thread "Digital Voice issues" at the same level as this thread.

 

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