Calls from Poland to UK Landline Not Connecting

[Hoodedoracle]

For the last two weeks we have had the same problem.  We can make a call to POLAND using our landline (DIGITAL PHONE), but those in POLAND cannot call us in UK?

We can call our phone, as can others in the UK.

They can call others in POLAND as can others in POLAND call them in POLAND.

We have had to resort to using WhatsApp on our mobiles (luckily I have unlimited data).  

The annoying thing is that we have the landline solely for contacting those abroad who struggle with mobiles.  There is definitely a fault somewhere - as I can see similar queries raised on GIFF GAFF, O2, 3 and other providers.

[Mod edit: Title added]

[Schockwave]

Hello @Hoodedoracle ,

Welcome to the community,

Are they making sure that they are putting +44 or 0044 in front of the number and leaving the 0 off the number, I mean instead of ringing 021… they are using +4421… as an example for making calls to the UK, if you get what I mean? Otherwise I have no idea why it is not working and it must be something to do with Poland, nothing to do with UK, which we can solve, they would have to speak to their providers to find out why, otherwise.

[bristolian]

I believe this post was originally added, in "me too "style, to a thread regarding roaming in Poland, before being split into its own thread.

Can your Polish contacts call you on other UK numbers? Do you have any issues with receiving calls from other networks in the UK? That includes landline operators as well as mobiles.

If you know customers of other UK operators who have similar issues, it lends itself to an interconnect issue. The Polish customers should be reporting this to their providers - there are processes in place to investigate this sort of problem.