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Community Activity
Resolved! Adding my partner as account manager to EE Broadband
We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they ...
Please help asap.
Hi, I was trying to add my device to my ee account so I could top it up digitally. But when i tried to do this, it said my device was already linked to an account. And i do not remember doing this? Can someone please help ?
One touch switch and installation / activation dates?
I have just completed the OTS from virgin media.I did this online and was expecting to be able to choose an install date / activation date but there was no option.What is the process? I have an email from virgin media saying the switch date is in 2 w...
Billing
I’ve just checked my bank and £74 has come out for my sim only plan which should be 1/2 price for the first year so it was something like £24 per month. Anyone any idea why I’ve been charged over 3 times? To make life better I can’t access my “my ee”...
Resolved! SALUS iTG500 connection
Hi, Just switched over from an old BT Hub to the New EE one but can't get my heating gateway (Salus It500) connected to the internet. Have plugged it into a LAN port (as with BT hub) but it doesn't connect..........any ideas?
Charity Raffle
Could someone point in the right direction who I contact to help me with a raffle prize? My husband is running the London Marathon in April & I’m organising a raffle! Thought I’d reach out to EE after been a customer for more than 10 years! Many than...
Compliment
Yesterday at the EE Canary Wharf branch, a very helpful employee named Eshaan (hope the spelling is correct) was helping us. We came to add another phone onto my contract and he offered us amazing deals and his input helped us pick out the appropriat...
Xbox Game Pass
I ordered an Acer Nitro laptop with 2 years of game pass back in Feb. I waited a month, as it arrived a day after I usually pay my bill and was told that it activates once you pay the first bill with the subscription added. As of yet I haven't receiv...
Find My on iphone
Hi, I wonder if someone might be able to help me?We have just bought my son a new iPhone 14. He’s on a PAYG ee SIM. I have all the location services on, mobile data is on, data roaming is on, I’ve turned off all the restrictions for now as well. When...
EE App Not Working on Iphone
I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."I'm able to log in successfully via the EE website, so this issue seems specific to the a...
