1571 service problem

PSwain · ‎16-08-2026

My internet service was recently upgraded to "full fibre" and the engineer from BT set up my existing BT landline phone to use the new connection. Since then my phone has worked quite well most of the time, but the green light associated with the 1571 button is flashing all the time as if there is a message waiting. However, whenever I dial 1571 I hear a message saying that there are no messages in the inbox. How can I correct this, or is it something that can only be corrected for me by EE or BT?

XRaySpeX · ‎16-08-2026

Get someone to leave you a VM on 1571, listen to it & then delete it. Does the green flashing light go away?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎16-08-2026

Get someone to leave you a VM on 1571, listen to it & then delete it. Does the green flashing light go away?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP