27-01-2023 08:46 PM
i/we went through all this the other day iva this web site/messanger to sort this out and its now days later and nothings change i cnnot use my phone your still asking for more monwy that has nothing to do with me either sort it out agasin as agreed earlier or close account you can have phnone back ....... one not happy bunny looking else wheere for similar phone contract thats not taking the **bleep**.
27-01-2023 10:14 PM - edited 27-01-2023 10:15 PM
@djsutherland Did you request a change of ownership through EE ? Or did you just give this to someone else ? And this is a public forum that has no idea who you are.
And if that bill was raised before the change of ownership then the bill was already in place and you’ll be refunded. Once a bill is issued it’s an automatic process for payment.
23-03-2024 06:55 PM
it was through ee but all sorted as for two numbers back to just one problem i now have is no EE connection for three days and counting .in basic my mobile is just a power bank and data storage as i can not use the phone
24-03-2024 07:14 AM
Thanks for coming back to us.
Is this happening in more than one area?
Is the SIM on pay as you go or a pay monthly contract?
Leanne.
24-03-2024 07:17 AM
monthly contract and just mine as far as i'm aware
24-03-2024 09:05 AM
Thanks for the quick reply @djsutherland
Is anyone else on EE having the same service problem?
Are you able to try the SIM in another phone to see if signal shows?
Leanne 🙂
24-03-2024 09:10 AM
tried all that and no change for my sim their sims worked mine did not
24-03-2024 09:11 AM - edited 24-03-2024 09:12 AM
Thanks @djsutherland
In this case, it sounds like the SIM card may have developed a fault. To organise a replacement SIM please either call us from any other phone on 07953 966 150 or visit an EE Store with photo ID and the team will help you with the replacement SIM.
Leanne.