what is unlimited eu and uk voice on my ee bill

[Danielp17389]

Is anyone able to shed some light on what this is and means? 

‘unlimited eu and uk voice’ which is on my new ee bill

KR

dan

[XRaySpeX]

How much did it cost?

Are you on contract or PAYG?

[Leanne_T]

Morning @Danielp17389

Thanks for coming here 🙂

Have you recently joined EE? 

Is there any cost for the add-on? 

Thanks 🙂

Leanne. 

[Danielp17389]

I’m on contract,

it’s not came at a cost it was just separate to my unlimited uk calls allowance on my bill.

KR

Dan

[Christopher_G]

When did you take out your contract, @Danielp17389?

Chris

[Chris_B]

@Danielp17389 it just means you can use your allowance within the UK and the EU at no extra charge.    Your contact started before the 7/7/21 so because of that you don’t have to pay any roaming costs to use your allowances within the EU,  

It should also show with the my EE app. 

[International24]

Hello, does this also mean I can call EU numbers from the UK at no extra charge? I am quite confused as a EE agent told me so, she said that as my contract started before 2021 etc, I have free calls and texts to EU and UK. 

On my EE app and bills, I have the same "unlimited eu and uk voice" , too

[XRaySpeX]

@International24 : No, it doesn't! These are International Calls from UK & are not included in your allowances.

The Calls allowances you see above applies from the EU, not to the EU.

[International24]

Thank you for your swift reply. That's what I thought indeed, but she insisted that was the case? She also sent me a text to confirm saying these exact words "you have free calls and texts to EU and UK". I used to have an international calls add-on, so I asked in fact why should have I paid the add-on if I had free calls? Answer was maybe I was wrongly advised back then. 

I am very confused now. I have no international add-on now and this message from EE saying I have free calls to UK and EU. 

Although, by looking at my allowances on my account, it also says that included on my allowances I have  " Calls to numbers in EE Europe zone and back home including voicemail"

So what is correct?!

Thanks so much

[Christopher_G]

Hi @International24 

The 'calls to numbers in EE Europe zone and back home including voicemail' indicates to me that this is a roaming add-on, for when you're roaming in the EU zone. It may be worth calling 150 again to double check exactly which add-on you have though.

Chris