25-08-2022 01:54 PM
my watch plan has expired but i am still being charged, please can you explain why ?
25-08-2022 02:05 PM - edited 25-08-2022 02:05 PM
@cjc8104 because you haven’t gave notice to terminate it. When your contract got to its minimum term it changed to a 30 rolling contract at the same price point. If you terminate your contract you can then take out a cheaper sim only watch contract at £7 per month via the watch app. But you have to terminate the original contract first.