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miloszz2
Investigator
Investigator

‎23-01-2023 06:43 AM

Good morning everyone , 

I tried to upgrade my mobile phone now , but is showing nothing an available I don't know if that's something wrong with page or something , my partner tried to log in into her account and everything is working .

Any suggestions ? 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎23-01-2023 08:16 AM

Hi @miloszz2

Thanks for coming here. 

Can you text UP to 150, does the reply show you are eligible to upgrade? 

Thanks 🙂

Leanne.

0 Helpful
miloszz2
Investigator
Investigator
In response to Leanne_T

‎23-01-2023 08:29 AM

Hi . 

 

Yes I did text 150 and im eliglble for update but page is still not working for me 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to miloszz2

‎23-01-2023 08:40 AM

Hi @miloszz2

Can you try using another web browser and logging into your My EE account here, can you view your options? 

Thanks 🙂

Leanne.

0 Helpful
miloszz2
Investigator
Investigator
In response to Leanne_T

‎23-01-2023 09:04 AM

Hi , 

 

Yes I try different web browser , also on app and my phone on web browser ,

 

Thanks 

0 Helpful
Leanne_T
EE Community Support Team
In response to miloszz2

‎23-01-2023 09:17 AM

Thanks for trying @miloszz2

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

0 Helpful