upgrade

miloszz2
Investigator
Investigator

Good morning everyone , 

I tried to upgrade my mobile phone now , but is showing nothing an available I don't know if that's something wrong with page or something , my partner tried to log in into her account and everything is working .

Any suggestions ? 

5 REPLIES 5
Leanne_T
EE Community Support Team

Hi @miloszz2

Thanks for coming here. 

Can you text UP to 150, does the reply show you are eligible to upgrade? 

Thanks 🙂

Leanne.

Hi . 

 

Yes I did text 150 and im eliglble for update but page is still not working for me 

 

Leanne_T
EE Community Support Team

Hi @miloszz2

Can you try using another web browser and logging into your My EE account here, can you view your options? 

Thanks 🙂

Leanne.

Hi , 

 

Yes I try different web browser , also on app and my phone on web browser ,

 

Thanks 

Leanne_T
EE Community Support Team

Thanks for trying @miloszz2

In this case, please call us on 150 and the team will get this looked into for you. 

Leanne 🙂