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I want to activate my line

Qazeemoshota
Explorer

I have line that i added  to my contract  but since yesterday I can use it for enything  and my payment  days us not yet commences. 

But now have pay manual  of 160£

5 REPLIES 5
Qazeemoshota
Explorer

I have line that i added  to my contract  but since yesterday I can use it for enything  and my payment  days us not yet commences. 

But now have pay manual  of 160£

XRaySpeX
EE Community Star
EE Community Star

@Qazeemoshota : What do you mean by your  payment  days have not yet started? Have you ever paid anything for this new line? You need to pay monthly in advance for it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Yes have paid last month on 14th of June infact they over charge me and they refund the balance after I make a complain

 

On the new line I have unlimited data and 500min international call all is less than 30£ .

But on that line now have pay 30£ this morning they have not activated it

@Qazeemoshota , I would suggest speaking to customer services again, as here this is a public forum, where we have no access to accounts and do not know who you are, so would not be able to sort this out for you, but if you have just paid £30, then the activation can take at least 24 hours, and that is not over the weekend, so would probably not get activated until tomorrow evening, possibly during the day if lucky.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.