Hi, we have just discovered that one of our phone numbers has had over £6000 of 'extra charges' being taken via a 3rd party, (Microsoft/Sony) over a 2.5 year period. The amounts all differ from £6.99 to £257.00. The phone number was sent a text to say that a £6.99 charge was being taken every month but the remaining amounts are not legitimate and no text was received regarding these charges. Unfortunately this went unnoticed until today when we were auditing the phone users on our account. I have tried, unsuccessfully to contact Microsoft but have been disconnected twice. EE say its nothing to do with them, however I am sure that they are paid to take the money and then send it on to the 3rd party, so the higher the extra charges, the more money they make. Although we take some responsibility for not spotting these unauthorised payments sooner, these charges still amount to fraud.
Any help or advice would be appreciated.
