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splitting family account

hanguyenqn
Explorer

Hi there, 

My ex partner is the main account holder. Now as we separate, I don’t have any contact with him for a long time and I want to pay for my own bill or start a new plan for my sim. 

 

This is my old number so I don’t want to get a new one. 

 

Thanks

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

You need to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for both contracts.

 

If that is not possible cuz you can't get him to agree then you really have no option but to start your own new contract & transfer your no. to it by a jiggery-pokery of porting out & back via another network's PAYG using PACs. I'm not sure you'll be allowed to do the latter as you are not the actual owner of your mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Hello @hanguyenqn 

 

Whilst I have sympathy for your predicament, if your ex-partner is the account holder for your line then it is they who are ultimately responsible for it.

 

You will therefore need their consent to perform a change of ownership as described on this EE help page 

 

Whilst I appreciate this is not your motivation, you are effectively asking how to take control of a number that belongs to someone else.

Possession is 9 points of the law 😉 just not EE's law. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi there, thank you for your response.

I don’t want to telling my story to stranger but I hate when people judges without knowing the whole story. 

I’m a domestic abused survivor. This is my number I’ve been used for 8 years and my ex partner swapped  my number to a new EE sims and put in his “family plan” without my consent so that he could check mines if he wants. 

So unfortunately, even I don’t really like the way you commented about me but you did give me an answer for this. thank you @bristolian 

 

 

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP