refund
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15-09-2022 08:57 AM
Hello, I sent my EE contract Iphone back within 14 days, unused, even the sim card was untouched, as I was dissatisfied. I have received an SMS to confirm that you have received the phone but I am yet to see the £41 that I paid for the month ahead, clear back in my account. The phone was received on the 8/ 9. Please advise as to when the refund will clear so that I can go ahead and order a new phone with you.
Many thanks, Beth Partridge
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20-12-2023 12:47 PM
Thank you, where do I officially do the return request? Because I’ve just been emailing and they said it would cancel and I’d get refunded once they receive the phone.
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20-12-2023 12:53 PM
Hi @ooofys,
You can complete a returns form online at Return request form | Help | EE.
Hope this helps. 🙂
James
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20-12-2023 12:59 PM
That’s amazing thank you! I couldn’t find anywhere on the website that mentioned a refund form haha
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20-12-2023 01:22 PM

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