Hey @wentworthn, welcome to the EE Community 😊
If you have a direct debit set up, your bill will automatically show as paid once this is produced, as our system assumes the payment will come out on the requested day as normal.
This would update to show as outstanding if the payment were to fail for any reason, and we would text you to let you know if this was the case too.
What exactly is happening when you try to view the bill?
Peter
