missing.payments@ee.co.uk

[Hustlerback]

Hello. I'm trying to email the missing payments team as directed by an EE guide.

This is in reference to direct debit discrepancies.

The email given to me was  missing.payments@ee.co.uk

At least four screenshots were also requested.

I am not able to send anything to this email given.

Could anyone confirm this email is correct, or am I doing something wrong?

Thanks, Andy.

[Chris_B]

@Hustlerback   I got this email address from looking at THIS community post from 18/11/25 and clicking the green wording from @Ali_A  try the link I posted to get to the tread and using what was posted.  It automatically opens your email client when pressed,  give it a try.  

[Michael_D · Accepted solution]

Hi @Hustlerback 

You've got the right email address there. 

It is definitely worth giving the steps that @Chris_B suggested a try, and if you see the same thing happen, give our customer service guides a call so they can help further.

Michael