log in error??

[teresameekings]

i have tried to log in to download my invoice but i keep getting this error message

What happened?

Sorry, we were unable to complete your request right now. Please try again later.

this has happened over the last few days - how can i get a copy of my invoice if i cannot log in to my account

[Christopher_G]

Hi @teresameekings

Welcome to the community.

Could you try logging in on a different device or browser please?

Chris

[teresameekings]

i have tried both Chrome and Edge. and both dont work

[Leanne_T]

Hi @teresameekings

Do you see the same message viewing your bill in the My EE app and My EE account online? 

Leanne.

[teresameekings]

i dont have the app for this phone  only online as i can see better online

[Leanne_T]

I see @teresameekings

I would suggest giving us a call on 150 and the team can get this looked into further for you and raise a support ticket if needed for your My EE account. 

Thanks.

Leanne

[teresameekings]

ok thanks

[Leanne_T]

No problem @teresameekings

Let me know how you get on 🙂

Leanne

[MD20221]

Oh yeah, contact Customer Service 🤔.