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i can’t get in touch?

Rachel_m12
Investigator
Investigator

‎17-10-2022 11:44 PM

Hi

i can call people but all my data has been stopped. I thought i’d been suspended but when i go to pay my bill it doesn’t allow me to ring 150 or any other payment line/customer service, or to even log on to my EE to pay?

anybody know what is going on and how i can pay my bill? 

0 Helpful
6 REPLIES 6
Rachel_m12
Investigator
Investigator

‎17-10-2022 11:44 PM

Why has EE blocked me from calling any of their numbers?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎17-10-2022 11:51 PM

@Rachel_m12 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Rachel_m12

‎17-10-2022 11:53 PM - edited ‎17-10-2022 11:54 PM

@Rachel_m12 : If that's round about now, they've gone home for the night. Try calling in the A.M.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rachel_m12
Investigator
Investigator
In response to XRaySpeX

‎17-10-2022 11:55 PM

No it’s been the case all day, 

when i call 150 it just beeps and hangs up. I’ve been working so haven’t had chance to sit down and properly investigate.

 

0 Helpful
Rachel_m12
Investigator
Investigator
In response to XRaySpeX

‎18-10-2022 12:01 AM

Funnily enough i have just tried this, and it’s said there is an error. Something is going on with my account?

0 Helpful
Jon_K
Former EE Employee
In response to Rachel_m12

‎18-10-2022 08:51 AM

Hi @Rachel_m12.

 

Are you able to try calling again this morning?

 

Jon

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