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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63220 Views
  • 69 replies
  • 14 Helpful

Trying to talk to someone

I've been trying to talk to someone a EE for well over a week about an upgrade but never ever answers the phone or replies to emails, is there any other way to get in touch with them?

jimol by • Explorer
  • 576 Views
  • 4 replies
  • 4 Helpful

vat bills

Hii normally make a vat claim every year, around now as end of year etcmy phone bill invoice format has changed and no vat number shown (thought it was a legal requirement that number is on invoice and vat element shown)why has invoice format changed...

gltroof by • Visitor
  • 535 Views
  • 1 replies
  • 1 Helpful

EU mins

Hi,I have an add on which allows you to use your UK data, mins and texts in EU for £2 per day. This has not been billed for however and instead I’ve been charged a much higher rate.Please could this be explained? It is listed as an “active” add on.So...

ecumjj by • Visitor
  • 418 Views
  • 1 replies
  • 0 Helpful

Unknown bill

I have I bill. Called balance brought forward. Which is an amount remaining from last bill. I don't understand why when I've only just got this contract a week ago. Can anyone explain? 

ATB07 by • Visitor
  • 681 Views
  • 3 replies
  • 2 Helpful
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