Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61840 Views
  • 69 replies
  • 14 Helpful

Likewise Phone Trade In

I recently opted for the trade in and received rhe packaging. Unfortunately my wife was on one of her cleaning modes and put itnin the bin. How do arrange a new bag to send it back please?Thanks

DHeppers by Visitor
  • 625 Views
  • 1 replies
  • 0 Helpful

Miss sold

HelloI went into my local EE store last week and was miss sold the tablet with the phone i was getting as an additional line I called 150 and they told me i need to go into store which I did. The manager was extremely rude and intimating even before ...

MeganW91 by Explorer
  • 481 Views
  • 3 replies
  • 0 Helpful

Bill

Hi There, new to EE. My monthly  plan is £53 but not sure why it’s showing £63.87 (exclusive of tax). Anyone has any idea? Thanks, Sanat 

Ending my contract when it finishes

Hi, i've been with EE for ages but as the 'upgrade' offers are so poor i've decided it's time to look elsewhere.My contract end date is 08/09/2022, if i start a new contract with another network the following day and request my PAC code from EE, is t...

elwab by Visitor
  • 369 Views
  • 1 replies
  • 1 Helpful

Upgrade

Good Afternoon,I joined EE on a SIM only plan on the basis of not getting a new phone right now. I informed the agent that I wanted to be plan which will allow me to upgrade to a new phone after 3 months, he informed me that I can upgrade after 3 mon...

MoNav by Visitor
  • 331 Views
  • 1 replies
  • 0 Helpful

Can you change plan within 14 days?

Hi,I upgraded on 16th August 2022. I was advised by the upgrade colleague that I didn't use more than 90GB of data each month and that a 100GB plan would be sufficient. I instantly regretted it and wish I'd picked the unlimited data plan for a few ex...