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does anyone know why i have been charged twice?

Mikeyevans_2003
Established Contributor
Established Contributor

‎09-01-2023 08:11 PM

I really dont know why i have been charged twiceScreenshot 2023-01-09 200844.png

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-01-2023 08:31 PM

Hi @Mikeyevans_2003 

Have you recently joined/your service gone live? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-01-2023 08:47 PM

Check the dates on your bill entries, one line is likely a part-months charge and the other a complete bill cycle.

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Mikeyevans_2003
Established Contributor
Established Contributor
In response to Northerner

‎09-01-2023 09:55 PM

hi yes i have contacted Support and they said that its a one time charge because i have added another plan

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