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charges

Dapper127
Visitor

‎28-10-2022 08:01 PM

I changes my plan 2 days after ives paid my bill , they have now decided to charge me 2 months saying they work in advance. , well if I changed it 2 days after I paid my bill then it should be 1 month and 2 days not 2 months , been with these 8 years but now its time to leave and find another mobile supplier 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎28-10-2022 09:30 PM

Hello @Dapper127 ,

Welcome to the community,

Have you spoken to customer service about this? 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star

‎28-10-2022 10:21 PM

@Dapper127  You paid your old bill/tariff not your new one.  If you pay your new tariff on your billing cycle this would have to be backed dated to cover the almost one more of your new tariff and for the month ahead as you pay pro rata not in arrears. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.