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bill

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elliotmoore7731
Visitor

‎09-10-2025 12:30 AM

hi i pid my bill for my mobile and my bank said it was confirmed, however the ee website isnt showing it paid

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Linzi_H
EE Community Support Team

‎09-10-2025 08:44 AM

Hi @elliotmoore7731 

Welcome to the Community. 

It can take up to 24 hours for your online account to update with any payments, so please check again after this time. Once this time has passed, if the payment is still not showing but has been taken from your bank account, then call our team, and they'll be able to help locate the payment. 

Linzi 

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Linzi_H
EE Community Support Team

‎09-10-2025 08:44 AM

Hi @elliotmoore7731 

Welcome to the Community. 

It can take up to 24 hours for your online account to update with any payments, so please check again after this time. Once this time has passed, if the payment is still not showing but has been taken from your bank account, then call our team, and they'll be able to help locate the payment. 

Linzi