Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Don’t trust EE

Don’t trust anyone who says something for you to believe them on the day and then it don’t happen

Resolved! I wont to go drom pay as you go to contracte

Hello, how do i cancel Itemised billing that i never agreed to.

Help

Phone bill

Hi,I'm trying to pay my phone bill and unable to. I've dialed 150 and 360 to pay and I can't phone out. Ive tried to log online and I can't as it says phone already has an account..which I know it's my account. I can't pay my bill and have already r...

Resolved! Swapping contract to a different account

my brother currently has my phone In his name and I play him monthly for it. Is it possible to put the contract of my phone in my name?

Cancelling a Sim only contract under 14 days due to coverage issues

We recently got a 5g sim for our 5g router (bought separately) and the EE sim isn't really usable even though it has supposedly great coverage indoors and outdoors in our area. Would I be entitled to a refund for the sim only contract or will I have ...

Smart Watch LTE only plan

Is there a data only plan for LTE smart watches? I have a sim only regular mobile plan with EE and I'd like to get something similar for a new (pixel) smart watch.Or is the only way to use the smart watch to buy it through EE and join a 24 month data...

Cancel phone contract

I have been thinking about cancelling my contract but really not sure, as I have 17 months left, was wondering if theres any way of getting around a massive early termination charge as I pay £85 a month, do ee accept phone returns as cancellation or ...

Pay overdue bill

Hi I am trying to pay my overdue bill but I am failing please help.