Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 17158 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26988 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 57764 Views
  • 69 replies
  • 14 Helpful

Apple Watch 8

I can’t log into the store for love or money I’m upgrading my phone amd watch for upgrades can someone tell me what the upfront cost is for the ultra medium or large watch is please I’m going orange this time round thank you 

Cancelling contract

I’ve had nothing but trouble with my time at EE, constant mix ups with my account, orders getting cancelled without my knowledge ect. Is there anyway I can cancel my contract and not pay any fees?

JackGorr by Visitor
  • 374 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrading Apple Watch

I have a couple of months left on my Apple watch contract for both watch and plan before I can upgrade.If I brought a new watch direct from Apple today can I (And how?) remove my current watch and replace it with my new watch so I continue paying for...

Marus by Contributor
  • 1423 Views
  • 1 replies
  • 1 Helpful