Contracts & Billing

Greedy network

20 years of loyalty with T-Mobile then EE and as I got older my sight isn’t the same and needed a bigger phone. Vodafone approached me not my network for 20 years to offer me a deal for iPhone 14 pro max. I called EE thinking they’ll match it but the...

Payment

Hi I went on my account to pay my bill and it’s saying paid but I haven’t paid it was wondering if I could get help 

Upgraded wrong number

I received my upgrade yesterday, but I realised when it was received I actually upgraded my sons sim only account, which I was paying £10 a month on 臘‍ Now it’s at 63 which I can afford. Is there anything I can do to amend to get a cheaper deal or am...

revise contract due to a death

Adding a device

I’m coming to the end of my contract and will be upgrading my handset, the plan was to upgrade my phone, give my son my old phone and add on a sim only plan. I’ve looked into it and it will actually work out cheaper for me to add a new phone contract...

Up grade my contract runs out today cant up grade on line

Hi I'm trying to up grade but having problems  on line cant get through to ee high call volumes will I beable to still use my phone

Delete number

Hello I would like to delete my account and also my number How do I do this?

Contract termination

My contract ended about a week ago, when I go on my EE it says I can’t upgrade just yet, I think this is because for the last 4 months I have been about a week late paying my bill due to my pay dates. I have looked at the price plans for new handsets...

IphoneXR

Trying to find out when the above phone was upgraded on my account 

Create a new account

I need to move my son's phone from my account so as to have him set up a new account for himself, his contract finished a couple months back. How do I go about this?