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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59551 Views
  • 69 replies
  • 14 Helpful

Military discount

With the 20% Military discount on a monthly contract, does the discount come off the monthly cost or just the upfront cost?Thanks 

Resolved! Unable to apply F&F discount to upgrade.

Hello everyone,I’m facing a bizarre issue. A friend of mine who works at EE provided me with her FandF discount code as I was looking at upgrading to the new iPhone 14 Pro. However, when I put the desired package in the basket and try to apply the di...

Contract

Hi, my contract has ended so it says I can upgrade. Am I at a point where I own my device? And can reduce my contract payment. I am going on Mat leave and keen to make savings where possible. What options do I have? Thanks, Ruth 

Passeport copy made in store at pick up

Hi Guys, i stopped at an EE located in Stratford - Westfield mall in London to get a replacement card. Amazing customer service from a team very much understaffed. i had my passeport but was surprised that they took it away to scan it and make a copy...

Additional lines

Hello. Two situations to ask: I had two lines after credit check for SIM only and was able to add pixel 6a phone to this , straight from get go new customer but none of this having to wait 3 months to build up internal score with EE.....So this shows...

pgm671 by • Contributor
  • 553 Views
  • 3 replies
  • 0 Helpful

Re: Start conversation

Hello, I can’t use my 4g internet for 2 days. when I go to my eE account, there is a notice of unpaid bill but I paid my monthly package a few days ago. Can you please tell me what is it? I have received 2 phone calls from EE call center for marketin...

VAT invoice

Good morning,  I need a VAT invoice for my phone bill but the bill I’m currently receiving clearly states it’s not a VAT invoice.  please advise  many thanks 

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