Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59551 Views
  • 69 replies
  • 14 Helpful

New Order

I paid an upfront cost for my device , moneys left my account but it says I need to call ?Why would it say this?

Kayb87 by Visitor
  • 333 Views
  • 1 replies
  • 2 Helpful

Move bill

I wish to transfer my account to a personal SIM only contract and to change direct debit

Anita101 by Visitor
  • 371 Views
  • 2 replies
  • 3 Helpful

Previously a customer, can't get a new contract

I closed my account and transferred my number to another provider last month, but signal is awful so I want to come back to EE. I tried to purchase a new contract with a brand new email address (that I'd literally just created for this) and a differe...

Upgrade SIM Only after 1 Month?

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh ...

Marus by Contributor
  • 644 Views
  • 6 replies
  • 2 Helpful

Early upgrade

Hi. So i currently have the s22 ( 89pm )and am able to upgrade for £100 plus trade in of the s22. My question is the phone am after is £ 100 pm... so does that mean my dd just increases by the difference between plans ?Sorry if sounds stupid .... new...