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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59528 Views
  • 69 replies
  • 14 Helpful

Biil increase

Does anyone know why EE have taken £50.95 from my account when my bill was only £14.10. No extra usage involved 

Mopurk by • Visitor
  • 426 Views
  • 3 replies
  • 1 Helpful

Resolved! smart benefit

HiI would like to remove a smart benefit for the cash equivalent  - to make my bill slightly cheaper. Is that possible?It looks like it is worth  £9.99 I still appear to be under contract Thanks 

Cancelling from abroad

I recently had to move back to the US due to a family emergency and need to cancel my contract. But it looks like the only way to do so is by calling. International calls are incredibly expensive and there's no way I can afford to do that. So far I'v...

bridenef by • Visitor
  • 426 Views
  • 3 replies
  • 0 Helpful

EE to EE

I would like to know the process from moving an ee number from one account to a new ee sim on a different account

Upgrade

I am due an upgrade in my device,however I can’t do this via the app/ online as I says “no currently deals on this device” no matter what device I chose. this isn’t an early upgrade.I’ve never had a problem ordering my device/ upgrading online before...

Cancel my contract

I would like to cancel my contract, all the upgrades are too expensive, can you please advise how I go about this.

Lizazth by • Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful

Wrongdoing

I've just had a message on my phone say welcome to your plan and I don't want a plan you have screwed me over and I don't want your service for that reason!! £7.50 my family had to pay to return a handset that was sent to me wrongly !!!it seems to me...

Porgypie by • Explorer
  • 328 Views
  • 1 replies
  • 0 Helpful

Late payment charge

Hi,After decades of being a loyal EE customer I had the misfortune to pay last months mobile phone bill late. Because of this I was given a £7.68 charge.Thanks for the loyalty. In these times of financial strife.Chris 

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