Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61381 Views
  • 69 replies
  • 14 Helpful

Pay bill

Need to pay my bill it’s overdue the app isn’t working again get it sorted we it’s a **bleep** take now it’s been like this for ages 

Chaz83 by Visitor
  • 689 Views
  • 4 replies
  • 1 Helpful

Mis sold contract

I went into the EE store on Saturday to upgrade my wife and my contract.I sorted my contract out , am iPhone 14 with 5g of data (upgraded from a SIM only plan).My wife upgraded from a s20 contract which I paid off. We wanted the s22+ and was told for...

Avwebb by Investigator
  • 912 Views
  • 1 replies
  • 0 Helpful

Upgrade - no plans available

I have been past my upgrade date for 319 days now and it says i can upgrade until I click on any phone/plan and then it says “sorry there are currently no plans available” why? I’ve been a loyal customer for years now and never had an issue upgrading...

Hi

Can u check my billingbcoz how to debited 153 poundi wsnt to statement

Hr1955 by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful

bill query

i recently took one of my mobile phones of your network but my bill was very high can you please explain why

Brianma by Visitor
  • 392 Views
  • 2 replies
  • 0 Helpful

Setting up a direct debit

I’m trying to set up a direct debit but someone else is paying for their phone and mine at the same time. Is there a way of just taking my number off their direct debit and create two separate direct debits? Thanks 

GWill246 by Explorer
  • 697 Views
  • 5 replies
  • 1 Helpful