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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15340 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25548 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52225 Views
  • 55 replies
  • 13 Helpful

how do i pay my bill

Im trying to pay my phone bill but the app and website are down, its telling me to text a number but ive been cut off, so cannot do this please help 

Cannot download bill

You sent my bill by email and I logged in and tried to down load bill. The screen changed but went to a blank screen. Left it for a day and tried again the following day, same thing happened.  Why can I not download bill? Never had a problem before.

Sim only

I’m on a contract which ends 13/07/22 I am travelling in Thailand and have local SIM card but want to keep my ee number,best way to do this without calling EE as the cost are too high here, or even a email address I can get information would be good,...

Changing account and adding another device

I currently pay around £20 a month for my phone but want to decrease the amount I pay. I also want to add another device to my account as my mum wants to join EE would she be better with her own account ? Ideally i would like to add her to my contrac...

Friends and family

Guys, my other half has just taken out a connection on EE. She’s a new user. We didn’t get an option to add Friends and Famiky as she went through the process but we have an F&F code. How do we get this applied ? Thanks

TonyPrkn by • Visitor
  • 251 Views
  • 1 replies
  • 0 Helpful

Smart plan just found out mis sold

Hi All,I took out a smart plan in Aug 2020 with a Samsung A71 in store was informed of all the benefits. I am now due to upgrade and use my trade in to lower the exorbitant prices that EE are now charging..but guess what?? my model is not on the trad...

Ja2873 by • Visitor
  • 406 Views
  • 2 replies
  • 2 Helpful

Plan

I hired a 53.60 monthly plan and now it is charging 67.00 this is not correct

Refund

Hello i am waiting for a refund and was advised it would be in by today. I have no gas currently and my electricity is very low due to paying twice for my mobile bill... can i get an update please as these are hard times and 60 is a lot 

SAR outgoing calls

I’ve requested an Subject Access Request for my outgoing calls. My question is whether any outgoing calls where my number was withheld would appear in the subject access request?

TGML22 by • Visitor
  • 334 Views
  • 2 replies
  • 3 Helpful
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