@eileeng to do an early grade, you’ll be required to pay a fee. Only if you’re trading in your old phone does it need to be a working order. If you log into the my EE app and click shop at top bottom then click all products you’ll see what you’ll need to pay to upgrade early. You’ll also have to have a more expensive tariff then you have now. If you want a cheaper tariff then you have now then you need to call customer services to see what it will cost you to pay off your current contract to the minimum term date.
