Contracts & Billing

Poor service and over charge

Poor customer service which half the agents you speak to don't speak English as first language clearly as when you say want to leave contract they offer you a direct debit option?  Bill is always over what should be my plan is £89, £81 before vat yet...

Bill payment. My bill is due 2/12/22. I will be able to pay it on 03/12/22. I

Black Friday Deal

I am currently on a SIM only deal that is now available to be renewed/upgraded as of this month, I'm trying to take advantage of the Black Friday SIM only deal (half price for 6months) but when I login the deal does not seem to be available.Can anyon...

Payment

Payment not getting through after putting in all the card details 

Promise To Pay

Good eveningI set up a promise to pay at the start of November which should have been paid yesterday.I honestly thought I would have the money through in time as I am taking equity out of my house to cover living expenses as well as other things.It h...

Upgrade

I have upgraded, but the original plan is still showing on my account. Do I need to cancel this so I am not paying for both? The original plan is due to end today Dec 1st. I also wanted to keep the original number but with my new plan? Thank you!

My son's phone, is out of contract.

My son's phone is out of contract, do I have to contact anyone to cancel it, as he is no longer wanting a phone on my contract .

I want to see the copy of my invoice that shows my name I have to present it to

Wrong mouthly plan

Hello there I took out a contract with yourselves a Samsung galaxy s22 ultra on black online I pick the £67 one which essential unlimited max new I had ring up to give more information anyways when me and sale advisor I think it was once signed that ...