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Mobile contract

mojoslim
Investigator
Investigator

‎06-04-2023 08:49 AM

I accidentally took out a second contract last year, thinking I was upgrading.(under a lot of mental strain at the time).  I tried to sort it via the e-chat but to no avail.

My original agreement is now out of contract, and I would like to reduce my commitment to one contract but retain my original number.  Is this possible?

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2 REPLIES 2
James_B
EE Community Support Team

‎06-04-2023 11:21 AM - edited ‎06-04-2023 11:21 AM

Hi @mojoslim,

Welcome back to the EE Community. 🙂

Sorry, it isn't possible to transfer a mobile number between two EE pay monthly plans.

James

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XRaySpeX
Grand Master
Grand Master
In response to James_B

‎06-04-2023 12:01 PM

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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