Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15690 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25844 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52998 Views
  • 55 replies
  • 13 Helpful

Billing

why I paid twice in one month and why am I now paying 25 per month when my contract is 20 per month

Contract

Hello there, I need to apply for a contract, what should I do ?I am currently on pay as you go, a monthly pack Thank you  

AHMED771 by Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful

Billing Query

Hi - I have been charged £10.00 for services from another company on 22nd Aug. I have no idea what this is for and why I am being charged. Please can this be cleared up ?Thanks

Bill

Where online can I see a copy of my monthly bill with all my calls/texts etc?

billing

iam struggling with my bill to keep on top can we discuss my payment plan contract 

Looking to get pay monthly contract

Hi guys looking to get a pay monthly contract online and handset sent to the house but I have been told that I need photo id which I don't have is this true as I tried to get handset in store and was also told that I needed photo id.thanks

YNWAJOHN by Visitor
  • 305 Views
  • 1 replies
  • 0 Helpful