Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancellation contract

Hi. I signed a contract in store last Friday.(5 days ago) and since that day I experienced lots of problem. Out of network,internet in phone is really slow,I can't open the website.....befor I was on pay as you go end everything was fine.Can I cancel...

Renewed my Mobile and Landline contract, now niether work

A few days a go I renewed my mobile contract EE and my BT landline, now I have no mobile or landline serviceI can't contact BT or EE as my phones don't work.What the hell have they done to my service.Any suggestions please?Pete

account suspended

good morning I have an account with EE sim plane unlimited data and calls paying monthly 35 and I have been told after one month if i didnt pay it will transfer to pay as you go and now my account suspended.

Coming back to ee

I'm thinking about coming back to EE, but as my phone is now a virgin number and diff email etc, i can't find any way of contacting EE, obvs they have phone number but I need to do it on line. Can anyone help a nana out lol

Ee abroad

Why cant I just find a site to pay my bill?!

Leaving ee

Hello,I have been trying multiple times to leave EE and it always says “something went wrong refresh it” but nothing happens it’s been many times like this and I keep receiving my bill payments notifications. Since I have moved out to another country...

Resolved! Mobile broadband initial cooling off period?

What happens if I sign up to 5g mobile broadband, but then find out the connection or speed is either poor or non existant? The EE coverage checker states it is available at my address but also shows I'm right on the edge of no coverage. Obviously I ...

DIRECT DEBIT

I WOULD LIKE TO SET UP A DIRECT DEBIT BUT EACH TIME I TRY I AM TOLD THAT THERE ARE OUTSTANDING PAYMENTS TO BE MADE ON THE ACCOUNT AND I SHOULD TRY LATER, HOWEVER THERE ARE NO OUTSTANDING PAYMENTS!

Resolved! Contract

Hallo ,im just want to Quit my contract With EE couse i allready finish 2 years off contract.