Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 66484 Views
  • 69 replies
  • 14 Helpful

Re: End contract

Is the only way to actually leave EE once your contract ends to phone them? I am travelling abroad indefinitely so this isn't an option for me without huge roaming costs. EE seems to make it impossible to leave them (after multiple phone calls before...

Need one more day

My plan has been suspended but I need a couple more days to pay. I can’t make money without internet so please can you unsuspend my services so I can make some money over the next couple of days to pay?

Resolved! Plan help please

Have 2 mobiles with EE, and home phone and broadband with BT. All contracts have expired. Need new phones and plan for the lot with Ee, any suggestions please??

Birdy63 by Visitor
  • 478 Views
  • 1 replies
  • 1 Helpful

Returning a phone on contract

I got a new phone on contract about a month or two ago, I don't like the phone as the im having trouble with calls with my family and friends because of bad signal due to calling on different phone and I just want to return the phone, however its sti...

Hannahjp by Investigator
  • 5147 Views
  • 2 replies
  • 0 Helpful

Missed bill so they say

I keep getting letters/txt saying I still owe a bill, sometime last yr I had to change my payment date as I was getting paid on a different date. I was told that was ok, so I said should I cancel my dd as there be no money in there? She said yes it w...

allie67 by Visitor
  • 412 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming charges in the USA with inclusive extras add on

HiI have an "inclusive extras" add on to my contract covering the addition of the EU and USA taken out late in 2023, and I am based in the UK. Having sent a text message to a UK mobile number on roaming in the US on my current trip I have been charge...

MikeyBN by Investigator
  • 1474 Views
  • 13 replies
  • 6 Helpful