Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cut off

I'm so lost I've been cut off so I have no service but I've just paid my bill and my phone still isn't working youve taken 115.09 and not turned my phone back on but I also can't call anybody because it says no service can you turn me back on please

Resolved! Direct Debit

Does it matter if you can't fit my name in the "account holder" box, it's only 16 characters and normally for DD you must get the name precise unlike SO, many thanks.

Contract

When does my contract finish

Direct debit

Why if i have set up a new DD , do I keep getting messages telling me if I don't pay next month's bill which is due on the 4th, and the fact it was set up over a month ago, being told i will loose a lot of my benefits?

Resolved! BT Employee

Hi there ....i'm a BT Employee and wanting to discuss upgrading my family plan....any help would be appreciated

Resolved! Upgrade

Hi, my husband and I are both coming to the end of our contracts and are looking to upgrade our iPhones. We are both on separate contracts - is there away to share/structure contracts to be more cost efficient? Any guidance suggestions welcome

Resolved! Suspended account

I paid my bill on time and intended to pay the next one a bit sooner so I was ahead, I have been suspended until I make a payment which I need my phone activated to accomplish.I'm really dissatisfied atm and wondered what help I can get as I was sud...

Resolved! sim card upgrade

i upgraded my contract to a sim only will i get a new sim card or do i keep using the one i already have

EE new contract

Hi there,I had a contract with ee iPhone 11- Monthly but I cancelled it and I’ve received a pac code from EE, but I’ve decided to buy a new contract and phone with EE but I want to keep my old number. Thanks

Sony payment?

HiHas anyone else had a charge of £25.99 from Sony App Store but haven’t made this purchase? I’ve got it twice showing on my latest bill Thanks