Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59520 Views
  • 69 replies
  • 14 Helpful

Autism and fraud

Hi... So i'm Shaun. 19yr old autistic. I dont really use online banking often. my contract is at £14.40 monthly due to student status etc. i got charged £180 on 04/01/2024. I had no idea about this. Im on benifits. i had no idea about this huge sum o...

Upgrade

Hi, I'm not due an upgrade until November 2024, however I have briken my phone over xmas, and as I have been an ee customer for 20 years do you think I could upgrade without charge?

shazk71 by Investigator
  • 379 Views
  • 3 replies
  • 0 Helpful

Limited Tariffs

Why are there limited tariffs available and are different depending on the phone you want?My wife contract renews on 19th Jan. She currently has Pixel 6 with 4gb data limit as I have unlimited and gift her data monthly (this helped us keep costs down...

BrendonH by Community Hero
  • 457 Views
  • 2 replies
  • 2 Helpful