Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mis sold EE contrat

My uncle aged 89, lives on his own, just had his home phone disconnected (BT/Premier) , has no computer (uses his brothers elsewhere). Decided to go to EE on advice to buy a mobile phone. Was sold a contract phone in store and contract broadband ( he...

Resolved! How do I see an itemized bill please need to go back to early last year

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When does my contract run out

Rolling monthly contract

What happened to monthly SIMs? My contract came to an end in November, I am currently paying the same as before. The EE website only offers new 2 year contracts (which I don't want because EE do not reward loyalty so I may want to move providers at s...

Resolved! My contract coming to end

Hi, my contract is coming to a end early next month, I am looking at upgrading to a Sim only. I would like to know, how it easy is it, as I want to keep my current number, as i am at the checkout for a sim only, and I dont want to lose my number Than...

Resolved! I want to change the amount i when im on my google play services through my bill

Resolved! Complimetary watch data discount

Hello,I had a full works sim only plan where I had a paired watch plan which had 100% discount applied.I have upgraded and I think I will get the phone tomorrow.I have been notified that my plan is changed, my new plan is also full wroks plan.Howeeve...

Resolved! Ya I

Hello my phone off but pay bill Tuesday they said was fine till. Then

problems with billing after BT becomes EE

I am having awful difficulties with billing ever since I was advised to combine my BT Broadband account with my EE mobile account. Anyone else suffering? Calling them is a nightmare because the problem is very complex, and during the call, it drops ...

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Need help regarding payment