Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! services suspended but i have paid my bill yesterday

when will my services be put back on ?

Resolved! direct debit change

how do i change my direct debit details as changing banks

Administrative charge

I've noticed i had out of plan charges I've not used anything out of plan it does not say what it for just administrative charges any idea

Resolved! WHY ARE THERE 2 PHONE NUMBERS ON MY ACCOUNT ?

Resolved! Urgent Complaint – Insurance Claim Still Under Review After 1 Month

I lost my mobile phone (Samsung Galaxy Z Fold 7, black) on 1st April and submitted an insurance claim with EE on the same day.It has now been over one month, and my claim is still showing as “under review” with no clear update. This delay is causing ...

Return or trade in past returns window?

Hello there,I have a hardly used MacBook Neo that I purchased through EE back in June, and of course I appreciate I am very much out of the returns window.My question is, do I have any options of trading in with EE for an iPad or similar? The MacBook...

Be careful when renewing your contract

I had to renew a few months ago and assumed I was getting the same contract at a new (more expensive) price as I had cancelled the broadband and lost the discount. I have always had EU roaming included.Then when I arrived on holiday in Spain rather ...

Resolved! I need put promise to pay

Hi

Resolved! Can i swap my upgraded phone?

Hi! i just got a Samsung Flip 7 phone yesterday as an upgrade but i really dont like it. I'm 55 and prefer the style of my old phone. Can i swap it for another phone? How do i go about it?Thanks in advance for any help

Resolved! Complaint wait time

Hello,Does anyone know how long it’s taking for getting a callback in relation to complaint I lodged via the website? I had a complaint reference sent to me via SMS last night.Thanks.