Xtra charge on bill

[Mcgreavy]

Twice I have used travel pass and both times they have added an extra amount on ? Then get told it will be refunded off next bill ? Why take it then refund it ? 

[Leanne_T]

Hi @Mcgreavy 

Thanks for coming here. 

What does the extra charge show as on your bill? 

Leanne 🙂