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Wrong labels on payment pages

fthynne
Contributor
Contributor

‎23-12-2022 01:49 PM

I have just paid an overdue account in full without difficulty. However, the labels on the boxes stating the full and total amounts are the wrong way round. The full amount is shown  to be less than the overdue amount. That makes no sense!

This is not a new error. It has been that way for a long time.

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-12-2022 02:07 PM

Hi @fthynne

Welcome to the community.

Could you send a screenshot of this please? Make sure you obscure any sensitive information though.

Chris

0 Helpful
fthynne
Contributor
Contributor
In response to Christopher_G

‎05-01-2023 01:30 PM - last edited on ‎05-01-2023 02:50 PM by EE Community Moderator

Sorry,

I screenshot won't be easy. I'd need to deliberately create an overdue
account situation!

Kind regards,

xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to fthynne

‎05-01-2023 02:32 PM - edited ‎05-01-2023 02:33 PM

Hi @fthynne,

If it happens again please get back in touch so we can arrange for you to send us a screenshot privately. This will allow us to report the issue to the relevant team for you.

Thanks

James

0 Helpful